Turnaround, shipping & return policy
Turnaround time: Please allow 1-4 weeks for us to craft your new sneakers to your specifications.
Pre-order materials & lasts: Please allow up to 4 weeks + shipping time
Shipping: We ship throughout Canada and Worldwide (selected). All shipments will be sent with signature required confirmation unless stated.
CANADA SHIPPING
Shipping charges for your order will be calculated and displayed at checkout.
UNITED STATES & WORLDWIDE SHIPPING
Shipping charges for your order will be calculated and displayed at checkout.
Your order may be subject to import duties and taxes, which are incurred once a shipment reaches your destination country. The Cactus Gentleman is not responsible for these charges if they are applied and are the buyer's responsibility.
Exchanges/Refunds: Due to the custom nature of our product, all sales are final and no exchanges or refunds can be provided.